Delight Customers, by Default
Are you losing customers due to inconsistent follow-ups or missed upsell opportunities?
From feedback collection to strategic upsells and testimonial generation, our system ensures every customer feels valued while maximizing their lifetime value, without consuming your team's valuable time.
What's Included in Our Customer Success Service?
Behavior-Driven Journeys
- Trigger personalized emails, guides, or offers based on actions (e.g., product usage, support tickets).
- AI analyzes engagement patterns to deliver content at the optimal moment.
Review & Testimonial Engine
- Requests feedback and testimonials when satisfaction peaks.
- Automatically publishes reviews to your website, Google, or Trustpilot.
Renewal & Upsell Alerts
- Identifies cross-sell, upsell, and renewal opportunities using customer data and lifecycle stages.
- Sends tailored offers via email, SMS, or in-app messages.
Proactive Support Automation
- Monitors customer health scores to flag at-risk accounts.
- Sends proactive resources or escalates to your team with full context.
Real-Time Analytics
- Tracks retention rates, upsell revenue, and testimonial conversions.
- Dashboards provide actionable insights to optimize workflows.
How It Works
Customer Onboarding
Personalized welcome sequences tailored to customer type, industry, and needs, ensuring a smooth start to the relationship.
Behavioral Triggers
Automated messages and resources sent at precisely the right moment based on customer actions and engagement patterns.
Feedback Collection
Strategic collection of testimonials and reviews when satisfaction is at its peak, with automated publishing to your platforms.
Growth Opportunities
Intelligent identification of upsell, cross-sell, and renewal opportunities based on usage patterns and customer lifecycle.
Transparent Pricing
Choose the plan that best matches your customer success objectives.
Essential Success Plan
Perfect for small businesses looking to automate basic customer success functions.
- Automated onboarding sequences
- Basic feedback collection (up to 500 customers)
- Standard testimonial requests
- Monthly health score reporting
- Email support
Growth Success Plan
Ideal for scaling businesses focused on retention and expansion revenue.
- Everything in Essential, plus:
- Advanced behavioral trigger system
- Proactive churn prevention alerts
- Strategic upsell opportunity identification
- Testimonial collection and publishing automation
Enterprise Success Plan
Comprehensive solution for businesses with complex customer success needs.
- Everything in Growth, plus:
- Custom journey mapping for multiple customer segments
- Advanced sentiment analysis and predictive churn modeling
- Revenue expansion playbooks with AI optimization
- Case study automation and distribution
- Custom integrations with your tech stack
30-Day Money-Back Guarantee
Get your money back after 30 days if you're not happy with the results.
Frequently Asked Questions
Ready to Delight Your Customers by Default?
Book your free strategy session and see how you can boost retention and advocacy with our proven customer success automation.
No obligation. No sales pressure. Just actionable insights you can implement immediately.